Shipping Policy

Last updated: October 5, 2025

Thank you for shopping with TrueArtz. We’re committed to delivering your order as quickly and safely as possible — and best of all, we offer free shipping on all orders!

1. Processing Time

All orders are processed within 1–3 business days after receiving your confirmation email.
Orders are not shipped or delivered on weekends or holidays.

If we experience a high volume of orders, shipments may be delayed by a few days. Please allow additional time in transit for delivery.

2. Shipping Times

Estimated delivery times:

• United States: 8–9 business days

• Worldwide: 10–15 business days 🌍

Delivery times may vary depending on your location and customs processing.

3. Shipping Confirmation & Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number.
Tracking information may take 1–3 days to update.

4. Wrong Address or Undeliverable Packages

Please ensure your shipping address is correct when placing your order.
TrueArtz is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

If a package is returned to us due to an incorrect address, the customer will be responsible for any reshipment fees.

5. Lost or Damaged Packages

If your order is lost or arrives damaged, please contact us immediately at trueartz2020@gmail.com.
We will work with you to resolve the issue and, if necessary, send a replacement.

6. Customs, Duties & Taxes

TrueArtz is not responsible for any customs fees, import taxes, or duties applied to your order.
All fees imposed during or after shipping are the responsibility of the customer.

7. Contact Us

For any questions about shipping or your order, please contact us at:
📧 trueartz2020@gmail.com